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Shipping & Delivery Policy

Angela’s Biscochitos LLC

Effective Date: October 12, 2026

At Angela’s Biscochitos, we take pride in sharing the authentic flavors of New Mexico through our homemade biscochitos. Every order is prepared with care and packaged thoughtfully to help ensure our customers receive fresh, delicious treats.

Please review our Shipping & Delivery Policy before placing an order.

1. Order Processing

All orders are subject to product availability and our production schedule.

Because our biscochitos are homemade, processing times may vary depending on order volume, seasonal demand, and product availability.

  • Orders are processed after payment has been successfully completed and the order has been accepted.

  • Estimated processing times may be provided during checkout or in your order confirmation.

  • Orders placed during holidays, special events, or periods of high demand may require additional preparation time.

  • Bulk, wholesale, and custom orders may have different processing schedules.

We will make reasonable efforts to notify customers of significant delays affecting their orders.

2. Shipping Availability

Angela’s Biscochitos is based in Albuquerque, New Mexico.

We plan to offer shipping to eligible destinations throughout the United States, subject to availability, applicable food regulations, and carrier service coverage.

Available shipping destinations and options will be displayed during checkout.

Orders can only be shipped to locations where our products are legally permitted to be sold and delivered.

International shipping is not currently offered unless otherwise specifically announced.

3. Shipping Rates & Delivery Estimates

Shipping fees are calculated or displayed during checkout based on the available shipping options, package details, and destination.

  • Shipping charges will be disclosed before the customer completes their purchase.

  • Estimated delivery times may vary by destination and shipping carrier.

  • Delivery estimates begin after the order has been processed and transferred to the shipping carrier.

  • Processing time and shipping transit time are separate.

  • Expedited shipping may be available for an additional charge when offered at checkout.

Delivery estimates are not guaranteed unless expressly stated otherwise.

4. Packaging & Product Freshness

We carefully package our biscochitos to help preserve their quality during shipping.

Because biscochitos are delicate baked goods, minor movement or occasional breakage may occur during transportation.

We make reasonable efforts to minimize damage through appropriate packaging and handling.

For the best experience, customers should follow any storage instructions provided with their orders.

5. Shipping Confirmation & Tracking

When available, customers will receive a shipping confirmation containing tracking information after their order has been shipped.

Tracking updates are provided by the shipping carrier and may take time to appear after a shipment is accepted.

Customers can use their tracking information to monitor delivery progress.

6. Shipping Delays

While we work to fulfill orders promptly, certain circumstances may affect shipping and delivery times.

These may include:

  • Severe weather or natural disasters

  • Carrier disruptions or service delays

  • Holidays and increased seasonal shipping volume

  • Incorrect or incomplete shipping information

  • Circumstances outside our reasonable control

Angela’s Biscochitos is not responsible for delays beyond its reasonable control, but we will make reasonable efforts to assist customers with delivery concerns.

Nothing in this policy limits any rights customers may have under applicable consumer protection laws.

7. Incorrect Shipping Addresses

Customers are responsible for providing accurate and complete shipping information during checkout.

Please review your shipping address carefully before submitting your order.

If an incorrect address is provided, contact us immediately.

We will attempt to accommodate address corrections before shipment whenever reasonably possible.

Once an order has shipped, address changes may not be possible.

Additional shipping fees may apply if an order must be reshipped because of incorrect customer-provided information.

8. Lost, Missing, or Damaged Packages

If your package arrives damaged, contains incorrect products, or appears to be missing items, please contact us within 48 hours of delivery, whenever reasonably possible.

Please provide:

  • Your full name and order number.

  • A description of the issue.

  • Photographs of the product and packaging, if available.

  • Relevant tracking information.

If tracking indicates that an order was delivered but you cannot locate it, please check the delivery location and contact us for assistance.

We will review reported issues and may work with the shipping carrier to investigate.

Depending on the circumstances, an appropriate resolution may include a replacement, refund, or store credit.

Customer rights under applicable law remain unaffected.

9. Local Pickup

Local pickup may be available for eligible orders in the Albuquerque, New Mexico area.

When local pickup is offered:

  • Pickup instructions and location details will be provided after order confirmation.

  • Customers should collect orders during the designated pickup window.

  • Customers should contact us in advance if they need to reschedule.

  • Unclaimed orders may be subject to our Refund & Cancellation Policy.

Local pickup availability may vary depending on production schedules, events, and seasonal demand.

10. Bulk, Wholesale & Special Event Orders

Large orders, wholesale purchases, and special event orders may require additional preparation and shipping arrangements.

Shipping costs, delivery schedules, minimum order quantities, and fulfillment requirements may differ from standard online orders.

Customers interested in bulk or wholesale purchases should contact Angela’s Biscochitos to discuss available options.

Separately agreed written shipping terms for these orders will take precedence where applicable.

11. Returns & Refunds

Due to the perishable nature of our food products, returns and exchanges are generally not accepted for change-of-mind purchases.

If an order arrives damaged, incorrect, or defective, please contact us promptly so we can review the situation.

For additional information about refunds, replacements, and cancellations, please review our Refund & Cancellation Policy available on our website.

Nothing in this policy excludes remedies required by applicable law.

12. Contact Information

If you have questions about shipping, delivery, tracking, or an existing order, please contact us.

Angela’s Biscochitos LLC

Albuquerque, New Mexico, USA

Website: AngelasBiscochitosNM.com

Instagram & TikTok: @AngelasBiscochitos

Email: [Insert Business Contact Email]

Please include your order number when contacting us about an existing purchase.

Thank you for supporting Angela’s Biscochitos!

Whether you're enjoying our biscochitos here in New Mexico or sharing them with loved ones across the country, we're grateful to be part of your traditions.

Sharing New Mexico tradition, one biscochito at a time.

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