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Refund & Cancellation Policy

Angela’s Biscochitos LLC

Effective Date: October 12, 2026

At Angela’s Biscochitos, we take pride in sharing homemade New Mexico biscochitos made with care, tradition, and quality ingredients. We want every customer to enjoy their purchase and have a positive experience with our business.

Please review our Refund & Cancellation Policy before placing an order.

1. Returns & Exchanges

Due to the perishable nature of our food products and for food safety reasons, all food sales are generally final.

We do not accept returns or exchanges for:

  • Changes of mind or personal taste preferences.

  • Products ordered by mistake when the order has already entered production.

  • Products that have been opened, consumed, or improperly stored after delivery, unless there is a verified product quality or safety concern.

  • Products that have deteriorated due to improper handling or storage after receipt.

However, if your order arrives damaged, incorrect, or defective, we are happy to review the situation and work toward an appropriate resolution.

2. Damaged, Incorrect, or Defective Orders

If you receive an order that is damaged, incorrect, or has a quality concern, please contact us within 48 hours of receiving your order, whenever reasonably possible.

When contacting us, please provide:

  • Your full name and order number.

  • A description of the issue.

  • Clear photographs of the product and packaging, if available.

  • The date your order was received.

Once we review your request, we may offer a replacement, partial or full refund, or store credit, depending on the circumstances.

We reserve the right to evaluate claims individually to help prevent fraud or misuse of our refund policy.

Nothing in this policy limits any refund, replacement, or other remedy required by applicable law.

3. Order Cancellations

We understand that plans can change.

Customers may request an order cancellation before production or preparation has begun.

  • Before production: Orders may be eligible for cancellation and a full refund.

  • After production begins: Orders may no longer be eligible for cancellation or refund.

  • After shipping: Orders generally cannot be canceled.

Please contact us as soon as possible if you need to cancel or modify an order.

Cancellation requests are not guaranteed until confirmed by Angela’s Biscochitos.

4. Shipping & Delivery Issues

We carefully package our biscochitos to help ensure they arrive in good condition.

However, shipping carriers may occasionally experience delays, mishandling, or other unexpected circumstances.

If your order arrives damaged, please contact us within 48 hours of delivery whenever possible.

We will review the situation and determine an appropriate resolution.

Angela’s Biscochitos is not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer, except as otherwise required by law.

Shipping fees are generally non-refundable once an order has shipped, unless a refund is required by law or otherwise approved by our business.

5. Local Pickup Orders

For orders designated for local pickup, customers are responsible for collecting their purchases during the agreed pickup window.

If you cannot make your scheduled pickup, please contact us as soon as possible to arrange an alternative time.

Because our products are perishable, orders left unclaimed beyond a reasonable holding period may become ineligible for refunds or replacements.

We will make reasonable efforts to accommodate pickup changes when possible.

6. Bulk, Custom & Special Orders

Large orders, wholesale purchases, custom packaging, and special event orders may require additional preparation time and advance payment.

Cancellation and refund eligibility for these orders may vary depending on the stage of production, materials purchased, and any separately agreed terms.

Any special cancellation or refund conditions will be communicated when the order is arranged.

7. Refund Processing

If a refund is approved, it will generally be issued to the original payment method through our designated payment processing provider, Stackably, or its applicable processing partners.

Please allow approximately 5–10 business days after a refund is processed for the funds to appear, depending on your financial institution and payment method.

Actual processing times may vary.

8. Food Safety & Quality Concerns

Customer safety and product quality are important to us.

If you believe a product is unsafe, contaminated, or otherwise unsuitable for consumption, please discontinue use and contact us promptly.

We will review reported concerns and take appropriate action.

9. Contact Us

For refund requests, order cancellations, damaged products, or other purchase-related concerns, please contact:

Angela’s Biscochitos LLC

Albuquerque, New Mexico, USA

Website: AngelasBiscochitosNM.com

Instagram & TikTok: @AngelasBiscochitos

Email: [Insert Business Contact Email]

Please include your order number and a brief description of your concern so we can assist you efficiently.

Thank you for supporting Angela’s Biscochitos!

Every order helps us continue sharing homemade New Mexico traditions with our community. We appreciate your trust and look forward to serving you.

Sharing New Mexico tradition, one biscochito at a time.

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